Eligibility:
- Any Graduate or Postgraduate with 2–3 years of relevant experience.
- Excellent communication skills in English.
- Proficiency in French will be an added advantage.
Job Description:
The Technical Assistant Manager – Student Relationship & Retention will be responsible for supporting prospective and enrolled international students throughout their academic journey.
Key Responsibilities:
- Guide and nurture international students through the admission process for Online Education programmes.
- Resolve student queries and provide timely academic and administrative support.
- Verify student eligibility and coordinate document verification with the International Relations (IR) Office.
- Coordinate with Programme Coordinators to provide academic support to learners.
- Foster a learner-centred environment in online and blended learning programmes.
- Support the creation of an engaging and collaborative learning community.
- Demonstrate adaptability in effectively using online learning platforms and digital delivery tools.
- Ensure timely responses to student queries through effective planning and time management.
- Contribute to improving student engagement, satisfaction, and retention throughout the programme.
Work Mode:
Shift-based (including evening shifts as per academic requirements)
Salary:
As per SRMIST norms.
