Course Objectives

• Design an organizations performance management process that is compliant with law and supports organizational mission and strategy.
• Compare and contrast various organizational performance management programs and best practices and define attributes of effective performance management systems.
• Employ job–related performance standards and performance indicators that reflect the employee’s range of responsibilities.

UNIT I

Overview of Performance Management Process– Performance management planning process and strategic planning– need for structure and documentation, manager’s & employee’s responsibility in performance planning mechanics and documentation and creation of PM document.

UNIT II

Performance Measurement– Alternative models for Assessing Performance– Balanced scorecard; Strategy maps– Creating performance measures– EFQM Model.

UNIT III

Outcome metrics – Economic Value Added (EVA); other economic measures. Building a High-Performance culture –360–Degree Appraisal: Introduction, the Impact of 360–Degree Feedback on Organizations, Concept of 360–Degree Feedback System, Purpose, Methodology, Ratings, Advantages and Disadvantages of the Method, The Process of 360–Degree Feedback, Operating 360–Degree Appraisal

UNIT IV

Performance Management & Employee Development, Performance Management and Rewards Team Performance, Performance of Learning Organizations and Virtual Teams: Team Performance Management, Performance Management and Learning Organizations, Performance Management and Virtual Teams

UNIT V

Ethics in Performance Appraisal: Ethics – An Overview, Ethics in Organizations, Ethics in Performance Management, Realities of Ethics in Performance Management, Ensuring Ethics in Performance Management.

Learning Resources

• Performance Management: Toward Organizational Excellence Paperback – 29 Dec 2015 by T V Rao (Author)
• Performance Management: Integrating Strategy Execution, Methodologies, .Book by Gary Cokins Performance Management 2/E Book by Robert Bacal